Before you start
- The intended home-network name and password.
- For Wi-Fi, disconnect Ethernet; keep the phone or computer on the same home network.
Check the connection rather than dismissing the warning
A blinking wireless light means the printer has not completed its Wi-Fi connection. A steady light indicates that the wireless connection is established; it does not prove that internet access or every cloud service works.
Open Menu → Settings → Network → Wi-Fi → View Details and compare the network name with the home network used by your phone or computer. A printer on another network can be connected yet remain unavailable to your device.
The additional recording titled as a Windows offline fix demonstrates the printer’s own network controls. It reaches a connection-success message but does not demonstrate a Windows print-queue or driver repair. If the printer is on the correct network yet one computer still cannot print, diagnose that computer’s selected printer and job status separately rather than repeating a factory reset.
Step 1:Check the router, Wi-Fi mode and app selection
Confirm the router is on and that another device can join the intended home network. If you want this printer to use Wi-Fi, disconnect any Ethernet cable: HP documents that an Ethernet connection disables Wi-Fi. Check that Wi-Fi is enabled in the printer’s Network settings.
Open the HP app again and select the correct printer. If it is already on the home network but absent from the app, choose Add device and then the option for an existing or available network printer. You do not need to erase a working connection to add it to another device.
Step 2:Restart once if a previously working connection was lost
When the printer is idle and not updating firmware, use its Power button to shut it down. Wait until shutdown completes, then switch it on again and allow it to reconnect. Reopen the app and check the current connection status.
The primary source shows app discovery recovering after a restart. That is an observed result, not a permanent repair guarantee. Avoid repeated power interruptions and do not unplug during a firmware update.
Step 3:Reconnect through the Wi-Fi Setup Wizard if necessary
Open Menu → Settings → Network → Wi-Fi → Wi-Fi Setup Wizard. Choose the intended home network, enter its Wi-Fi password and confirm the selection. This is the router password, not the PIN inside the printer.
If the network list is empty, refresh it and check that the router is available. The source recovers its list after a normal printer restart. If the network still does not appear, use HP’s network troubleshooting rather than repeatedly resetting everything.
Step 4:Verify local discovery and the report results
Wait for the printer to report a successful connection, then open the app on a device using the same network. Confirm that the printer is available. Send a small test job and check the physical page before deciding the printing problem is resolved.
If connection problems continue, print the Wi-Fi test or network configuration report from Menu → Tools → Reports → Status Reports. Compare its network name and diagnostic results. If pages arrive but colors or alignment are wrong, investigate print quality separately; network resetting does not diagnose missing ink.
Questions & troubleshooting
The light is steady but the screen says internet unavailable.
The printer can be connected to the local network while internet access is unavailable. Confirm local app discovery and inspect the network or web-access report; do not treat the light as proof that cloud services are reachable.
A page prints but its colors are wrong.
That is a print-quality problem after the job reaches the printer. Check paper, print settings and the appropriate ink or printhead diagnostics instead of repeatedly resetting Wi-Fi.
