Stop and disconnect the printer
Read the displayed jam message and any on-screen animation. Press Power to turn the printer off, wait for motion to stop, then disconnect the power cord before reaching inside or moving the carriage by hand. Remove loose paper and use a flashlight to see the paper path.
Step 1:Check inside the cartridge access area
Lift the cartridge access door and look for paper or loose objects in the carriage path. If the carriage is in the middle, HP’s manual allows moving it to the right only with power disconnected. Do not force it past resistance.
Remove reachable jammed paper carefully. If it tears, inspect the area for every remaining piece before continuing.
Step 2:Open the paper-path cover and check below it
Release the tabs on the paper-path cover inside the printer and lift it out. Inspect the exposed path, then raise the duplexer cover to check for trapped paper below. Remove accessible pieces without disturbing unrelated mechanisms.
Lower the cover and refit the paper-path cover until it snaps back into place. Close the cartridge access door after checking that nothing obstructs it.
Step 3:Check the input area if the jam is still hidden
Pull out the input tray and inspect the gap and paper-feed area. Remove accessible paper with both hands. For bottom access, HP’s specific jam procedure says to turn this printer carefully onto its side, then return it to its normal upright position when finished. Do not turn it upside down.
Refit the tray and latch any access cover securely. The recording rests the printer on its back; the written steps follow HP’s side-access position instead. Keep the printer upright for ordinary use and transport.
Step 4:Reconnect and check whether the jam is cleared
Return the printer to a stable upright position, reconnect power and turn it on. Load undamaged paper of one type and size with the guides touching its edges without bending it, then try one print.
If the same message remains, check again for torn pieces and unlatched covers. Stop if paper is inaccessible or a component appears damaged and use HP support. The recording shows the access areas, not a confirmed successful repair of every jam.
