Identify which password is being requested
The printer’s administrator PIN protects settings and its local web interface. It is not the home router’s Wi-Fi password, and Wi-Fi Direct has its own network password. Read the sign-in prompt before entering any credential.
The source’s network-report example does not establish a way to recover an administrator password after someone changes it. HP says to use the changed password or contact the printer administrator.
Step 1:Read your own default PIN label
Open the front access door and locate the PIN label inside. Read the value on your printer, then close the door. Keep the label private and do not copy a number from a video or screenshot.
This is the default credential. If the printer has been managed by someone else, confirm whether its administrator account or password has changed before repeatedly trying the label.
Step 2:Use it only on your printer’s administrator prompt
For control-panel sign-in, select Sign In, choose Device Administrator as the sign-in method and enter the current password. For the default account, HP identifies the inside-door PIN as that password.
For the printer’s web interface, open its current local IP address or hostname from the appropriate network and confirm that it is your printer. Use the current administrator credential when requested; no generic password is supplied by this article.
If the PIN does not work or the label is missing
Contact the person who administers the printer if the credential was changed. If you own the printer and cannot establish the correct access method, use HP’s model-specific support. Printing a report is not documented here as recovery of a changed secret.
A network configuration report can expose network and Wi-Fi Direct information, so keep it private. A default password appearing on the source’s own report does not demonstrate that a changed password can be recovered the same way.
